News and updates

For news and updates about the evaluation please see our latest Building Financial Capability Evaluation information sheet.

You can download the latest news and updates information sheet for the evaluation here (PDF).

About the evaluation

The Ministry of Social Development funds the delivery of Building Financial Capability (BFC) products aimed at building the financial capability and resilience of New Zealanders experiencing financial hardship. MSD has contracted Malatest International to evaluate BFC and its products over a five-year period. The evaluation will help to make evidence-based decisions about the overall effectiveness and impact of BFC products as well as providing information for continuous improvement.

Focus of the evaluation

  • Targeted. Assess the extent to which BFC products are well targeted to building the financial capability and resilience of New Zealanders experiencing the highest levels of hardship.
  • Client experience. Learn about how clients experience BFC products and the difference they make to their lives, their family and whānau.
  • Effectiveness. Examine the effectiveness of BFC products in building the financial capability and resilience of New Zealanders experiencing hardship.
  • Impact on return on investment. Review the long-term impact and return on investment of BFC products.

BFC Provider Results Dashboard

Providers are now able to use a reporting function within Client Voices to extract the Client Outcomes Measurement Tool (COMT) data they have recorded. A small number of providers participating in the pilot dashboards have provided de-identified data and we are in the process of generating the first dashboards with real data. We look forward to seeking further feedback from the sector once drafts are finalised. Thank you to all who have participated in this process to date and please contact us using the email address below if you have any questions.

Community Case Studies

Our team visited Central Otago, Porirua, Opotiki and Kawerau for the first round of community case studies. We have drafted the report and we are currently working to add analysis of population data provided by MSD and the Social Investment Agency before review by MSD and others, then finalising the report.

BFC Plus

BFC Plus reporting was finalised in June and summaries have been distributed to the providers who participated in data collection.

You can download an A3 summary of the findings here (PDF).

Feedback from Work and Income clients

Our team interviewed 30 Work and Income clients who had received six or more hardship grants in the 12 months up to the end of June 2018. The interviews focused on client experiences of the referral process from Work and Income to budgeting activities. We have analysed the data and are drafting a report for MSD.

Financial Mentoring and MoneyMates

Evaluation activities for Financial Mentoring and MoneyMates are getting underway with the planning stages now complete. We will be in touch with approximately 50 providers for phone interviews and will visit a smaller selection in July – August. Thank you in advance for your interest and participation.

Who should I contact if I have questions?

If you have any questions about the evaluation, you can reach our evaluation team by email or by phone.

BFC Evaluation team
0800 002 577